About Customization Service
If you would like to make any customization to our current design or measurements so the product can fit you better, please do not hesitate to contact us.
We offer the following customization service for free:
1. Shortening the current length of the garment or sleeves
2. Lengthening the current length of the garment or sleeves for no more than 1.5 inches (mini dress) or 3 inches (midi or maxi dress).
3. Alterations to the current design that does not involve extra materials
4. Alteration to any of the following measurements: bust, waist, hips, shoulder width, bodice length, width of waist yoke, V neck (back) depth, armhole opening, bicep.
We offer the following customization service at 20% or $20 (the higher amount will apply) of the selling price of the product:
1. Lengthening the current length of the garment or sleeves for more than 1.5 inches (mini dress) or 3 inches (midi or maxi dress).
2. Changes to the current design or structure that involves extra material
3. Alteration to the current design or structure that involves re-patterning
For any customization request, please allow for 2 business days extra for our factory to complete the work after receiving your order. We will confirm with you about the whole process and time required after receiving your order.
Please check out our Size Guide used for the development and design of our products for more useful information.
Please make sure to check out our Dispatching & Shipping (Type B) timeline to make sure that our schedule can meet your delivery requirement. You can also find this link on each product page.
Note: Because we can only start working on the customized item after receiving your order, some embellishment / lace trim / button / buckle, etc. may not be exactly the same as the original design. If you have any specific requirements on any of these details, please kindly let us know in advance.